Talk about A thing you complained about something (But finally got a VERY good result) IELTS Cue Card
IELTS CUE CARD
Talk about A thing you complained about something (But finally got a VERY good results)
You should say:
What did you complain about?
Who did you complain to?
When did it happen?
What was the result and why you were satisfied with the result?
Sample Answer 1
Introduction
Well Complaints are made because of substandard services and products people receive. Talking about myself Normally I don’t raise complaints as I always try to be comfortable in every situation.
Shop assistant showed me a huge collection of jackets, I selected one of my favorite brand and color. Afterwards I tried to on, everything seemed to be fabulous. After paying the bill I returned home.
When I wore it again at home in order to show it to my family members. To my utter dismay we noticed a huge stain at its back. Immediately I walked to the store and requested the shop assistant to either replace it or refund my money. But he was not ready to solve my problem either way. I was not only feeling blue because of this but also feeling infuriated greatly.
Subsequently I made up mind to approach the store manager. He was really a benevolent person, he listened to me very politely and assured me to solve my problem as soon as possible. The very next I received a call from store with a solution regarding the product I was dissatisfied with. In the evening I went to the store, the shopkeeper was profoundly sorry for not cooperating me.
I wanted him to alter this faulty jacket. later on I was shown a wide variety jackets by him. I chose one after checking it properly. NOW I was over the moon to have a flawless piece. Moreover it fitted me perfectly. Still I have this jacket whenever I wear it on any occasion I receive plenty of positive comments from my near and dear ones.
Talk about A thing you complained about something (But finally got a VERY good result) IELTS Cue Card
Sample Answer 2
Introduction
Well, complaining against wrong activities is considered our duty. Although I have complained various times throughout my life. But, here I would like to talk about a situation when I complained about a product and eventually got it corrected.
I vividly remember, it was about a year ago. Being a tech-savvy person, I love to purchase things online because it not only provides me with multiple discounts but also services. Last year, I bought a microwave online on account of Diwali. For the very first week, it was working flawlessly.
All were praising about the product. After one week, it stopped working. First, I double checked all of the wires and contacted a local electrician. Then, he suggested me to contact the customer care of the company. The following day, I filed a complain online. They called me back after 1 hour and asked for my name and address.
They apologized for this inconvenience and replaced the faulty part. They arrived at my door after 2 hours. Since that day, it has been working perfectly. I really felt gratified with this result because of mainly two reasons. Firstly, they didn’t charge extra for door service. Moreover, they responded instantly without any excuse.
They apologized for this inconvenience and replaced the faulty part. They arrived at my door after 2 hours. Since that day, it has been working perfectly. I really felt gratified with this result because of mainly two reasons. Firstly, they didn’t charge extra for door service. Moreover, they responded instantly without any excuse.
Conclusion
All in all, this was the time when I complained about something and got it fixed in the end
Talk about A thing you complained about something (But finally got a VERY good result) IELTS Cue Card
Follow up
Question 1- When do people usually complain?
Answer– Well, individuals usually complain when they are not satisfied with the product or service. Besides this, sometimes they complain when they are cheated.
Question 2- Can complaining help to solve problems?
Answer– Yes definitely, it is an effective way to get justice. When there is any inconvenience in service, complaining to customer support or managers help to sort out the problem. For example, recently I got defected shoes from Online website, I complained to customer support and received new pair of shoes.
Question 3- What kind of people complain?
Answer– I think people who know their rights complain when they do not receive better service as promised. To illustrate, whenever I get terrible service, I complain immediately for replacement or refund.
Question 4- Do you usually get angry?
Answer– No, I am very calm person. I rarely get angry. However, If I see doing something wrong with me or someone, then I get short tempered.
Question 5- Do you think customer’s complain will improve product or services?
Answer– Yes of course. Many companies improve their products and services when they get a complaint from consumers. Moreover, improvement is necessary to retain the customers.
Question 6- Is it necessary for companies to set up customer service?
Answer-Definitely, it is paramount to set up customer support. It is helpful to get positive and negative feedbacks from the customers. I think negative feedbacks are very crucial to improve their product as well as satisfy the consumer by providing effective solution.
Question 7- Are there any disadvantages to set up customer service?
Answer– Yes, some competitors may misuse to lower the company’s name and reputation.
Question 8 – Would you buy things in the shops in which you have made complaints before?
Answer– Well, I will purchase if my previous complaint has been listened. It means they value for their customers.
Question 9- What products or services do people in your country like to complain about?
Answer-I think individuals complain about each and every thing nowadays. As these days people are aware of their rights. When they don’t get expected service or product, they complain.
